Peace of mind
Returns & Exchange
Not quite right? We offer a straightforward 7-day return & exchange window on eligible items.
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7-Day Returns
Request a return or exchange within 7 days of delivery.
What can be returned
- Items that are unused, unopened, and in their original packaging.
- Products that arrived damaged, defective, or different from what you ordered.
- Requests made within 7 days of receiving your order.
What cannot be returned
- Opened or used perfumes, attars, cosmetics, and personal-care items — for hygiene and safety reasons.
- Items marked as final sale or clearance.
- Products without their original packaging or proof of purchase.
If an opened item arrived faulty or damaged, it's still covered — just send us a photo on WhatsApp.
How to request a return or exchange
- Message us on WhatsApp with your order details and reason for the return.
- Share a photo if the item is damaged, defective, or incorrect.
- We'll confirm eligibility and arrange pickup or guide you on return shipping.
- Once received and checked, we'll process your exchange, replacement, or refund.
Refunds
Approved refunds are processed to your original payment method or via bank transfer / easypaisa / JazzCash for COD orders, usually within a few working days after we receive and inspect the returned item. Delivery charges are non-refundable unless the return is due to our error.