Got questions?
Frequently Asked Questions
Everything you need to know about ordering, delivery, returns, and more.
How do I place an order?
Browse the catalog, add items to your cart, and check out — your order is confirmed with us on WhatsApp. You can also message us directly on WhatsApp and we'll take care of everything for you.
Are your products 100% authentic?
Yes. Every fragrance, attar, and cosmetic is sourced from trusted suppliers and verified for purity. We never sell duplicates or imitations.
How long does delivery take?
Orders are typically delivered within 2–5 working days across Pakistan after confirmation. Orders in Karachi, Pakistan usually arrive fastest.
What are the delivery charges?
A flat delivery charge of Rs. 200 applies to most orders, and delivery is free on orders above Rs. 10,000.
Do you offer Cash on Delivery?
Yes — Cash on Delivery is available nationwide. You pay only when your order reaches you. Prepaid and bank transfer options are also available on request.
Can I return or exchange a product?
Yes. Unused, unopened items in original packaging can be returned or exchanged within 7 days of delivery. Opened perfumes and cosmetics can't be returned for hygiene reasons unless they arrived faulty or damaged.
How can I choose the right fragrance?
Try our Scent Finder quiz for a personalised recommendation, or message us on WhatsApp — we love helping you find a scent that fits you.
Do you take bulk or gift orders?
Absolutely. For weddings, corporate gifting, or bulk quantities, use our Bulk & Gift Orders page or message us for custom pricing.
How do I track my order?
Once dispatched, we share a tracking update on WhatsApp. You can also use the Track Order page any time to check your order status.
Still have a question?
Our team is happy to help — reach out and we'll get back to you quickly.
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