Frequently Asked Questions
What products do you sell?
We offer a wide range of Perfumes, attars, watches, rumal, janamaz Ihram, purse, tasbieeh, and lifestyle essentials at the most affordable prices for customers across Pakistan.
Do you have a physical store?
Yes, our store is located at Old Muzaffarabad Colony, Landhi Town, Karachi. You can visit us 7 days a week from 10:00 AM to 10:30 PM.
Do you offer wholesale rates?
Yes, we offer wholesale rates for bulk purchases. Please contact us on WhatsApp for special pricing and details.
How can I place an order?
You can place your order directly on our website by adding items to your cart and completing checkout, or contact us on WhatsApp at +92 313 2851223 for assistance.
Are your products original?
Yes, we only provide original and high-quality products sourced directly from trusted suppliers to ensure your satisfaction.
Collapsible row
What if my order is delayed?
Sometimes orders may be delayed due to courier issues or weather conditions. If your order is delayed beyond the estimated time, please contact us for assistance.
How long does delivery take?
Delivery usually takes 2-5 working days in major cities and 3-7 working days for remote areas.
What are your shipping charges?
Shipping charges depend on your location and the weight of your order. Final shipping costs will be calculated at checkout.
Where do you ship?
We ship all over Pakistan, including major cities and remote areas via trusted courier services.
Are online payments secure on your website?
Absolutely. Our website is SSL secured, and all online payments are processed through trusted payment gateways to ensure your data is protected.
Is Cash on Delivery available for all orders?
Yes, COD is available for all orders within Pakistan, subject to order verification.
What payment methods do you accept?
We accept Cash on Delivery (COD), bank transfers, and online payments via debit/credit cards.
How long does it take to receive my refund?
Refunds are processed within 10-15 business days after we receive and inspect the returned item. Refunds will be issued to your original payment method.
How can I request a return or refund?
You can request a return by contacting us via email at attarwala712@gmail.com with your order details and reason for return.
What is your return policy?
We offer a 7-day return policy. Items must be unused, in original condition, with tags and packaging. Read our Return Policy for full details.